CAREERS AT MTN

JOB TITLE SALES SUPPORT OFFICER
DEPARTMENT: SALES AND DISTRIBUTION
LOCATION: LAGOS

JOB DESCRIPTION:
PROCESS PAYMENT AND RELEASE OF TRADE PARTNERS ORDERS
• REVIEW AND ENSURES CONFIRMATION FOR PAYMENTS ARE FROM AUTHORIZED BANK PERSONNEL AND APPROVED BANK FOR TP
• ENSURE CONFIRMATIONS CONFORMS WITH SLA
• ENSURE CORRECTNESS OF AMOUNTS PAID TALLIES WITH ORDER VALUE ON SYSTEM BEFORE ORDERS ARE RELEASED.
• PROCESS REQUEST FOR CREDIT ORDERS, CHECK TP’S ACCOUNT BALANCE TO ENSURE ORDER IS WITHIN CREDIT LIMIT.
• PROCESS TRADE PARTNER PAYMENTS ON THE ERP SYSTEM AND RELEASE ORDERS.
• PROCESS AND PAY BANK GUARANTEE AND CORPORATE CLIENTS’ CHEQUES INTO BANK, RECEIVE AND ACCOUNT FOR RETURNED CHEQUES
• PROCESS JOURNAL VOUCHERS THROUGH TP SUBLEDGER AND ENSURE APPROPRIATE ACCOUNTS ARE IMPACTED.
• RAISE AND POST JOURNAL VOUCHERS AND OTHER FINANCIAL TRANSACTIONS IN THE ERP SYSTEM.

RECONCILE TRADE PARTNERS ACCOUNT TO BANK STATEMENT
• RECONCILE TRADE PARTNERS’ ACCOUNT PERIODICALLY TO VALIDATE ACCOUNT BALANCES AND FLAG EXCEPTIONS.
• REVIEW PAYMENT DETAILS ON EMAIL CONFIRMATION FROM MTN COLLECTION BANKS, RECONCILE WITH SYSTEM DETAILS AND ENSURE ERRORS ARE CORRECTED.
• CROSS REFERENCE ENTRIES IN TRADE PARTNER ACCOUNTS TO DETAILS ON BANK STATEMENTS TO ENSURE CORRECTNESS OF ENTRIES ON IFS, FLAG AND EFFECT CORRECTIONS OF ENTRIES AS NECESSARY.
• ENSURE ACCURACY AND COMPLETENESS OF PAYMENT CONFIRMED BY BANK TO BANK STATEMENT TO HEDGE AGAINST CASH LOSS
• ENSURE PROPER LODGMENT OF CHEQUES AND TIMELY CREDITING OF ACCOUNTS.
• ESCALATE AND ENSURE TIMELY SUBLEDGER RECONCILIATION AND RESOLUTION OF CREDIT BLOCKED ORDERS.
• ENSURE PROPER OFFSET OF PAYMENT, COMMISSION AND COMPENSATIONS AGAINST APPROPRIATE INVOICES AND KEEP TPS PREPAYMENT SUBLEDGER A/CS TO A MINIMUM
• ANALYSE, RECONCILE AND VALIDATE ALL BALANCES IN TRADE PARTNERS’ DEPOSIT ACCOUNT MONTHLY.

PROCESS COMMISSIONS AND COMPENSATIONS
• ENSURE PROPER AUTHORIZATION AND COMPLETENESS OF COMMISSION AMOUNTS TO BE UPLOADED INTO TRADE PARTNERS’ ACCOUNT.
• CONSOLIDATE, ANALYSE AND UPLOAD COMMISSIONS, COMPENSATIONS AND OTHER CREDITS AFTER APPROPRIATE APPROVAL
• PROCESS, PREPARE AND DISPATCH CREDIT/DEBIT ADVICES WITH DETAILS OF ALL MONTHLY AND QUARTERLY COMMISSION DUE TO TRADE PARTNERS.
• PROCESS COMPENSATIONS ON BLACKLISTED AND RETURNED/DAMAGED CARDS FOR TRADE PARTNERS’ ACCOUNT.
• GENERATE AND AUTHENTICATE LIST OF TRADE PARTNERS DUE FOR SECURITY DEPOSIT REFUND AND PROCESS PAYMENT OF REFUNDS TO TRADE PARTNERS.

QUERY RESOLUTION AND REPORTING
• HANDLE , RESOLVE AND CLOSE ALL TRADE PARTNERS/BANK QUERIES REGARDING TRADE PARTNER PAYMENT
• AND COMMISSION
• PROVIDE INPUTS FOR PERIODIC MANAGEMENT REPORTING ON COLLECTIONS.
• DELIVER ALL MONTH END DELIVERABLES WITHIN THE MONTHLY REPORTING TIMELINES
• MANAGE CUSTOMER/TRADE PARTNER RELATIONSHIPS AND RESPOND TO THEIR QUERIES.
• TRACKING BANK TRANSACTIONS FOR INPUTS INTO MANAGEMENT REPORTING AND DECISION MAKING
• PREPARE AND SUBMIT WEEKLY REPORTS ON COLLECTION ACTIVITIES FLAGGING SLA VIOLATIONS AND ABNORMALITIES.
JOB CONDITIONS:
STANDARD MTN WORKING CONDITIONS MAY WORK EXTENDED HOURS. MINIMUM QUALIFICATION IS 2.2 OR EQUIVALENT

REPORTING TO: SALES SUPPORT SUPERVISOR(BANKING)

REQUIRED SKILLS:
3-4 YEARS WORKING EXPERIENCE IN A COMMERCIAL ENVIRONMENT INCLUDING:
MINIMUM OF TWO YEARS EXPERIENCE IN A SIMILAR ROLE

EMPLOYMENT STATUS : PERMANENT
QUALIFICATION: FIRST DEGREE OR EQUIVALENT IN A BUSINESS RELATED DISCIPLINE CALL CENTER EXPERIENCE


THIS VACANCY EXPIRES ON 10/13/2009


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